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Massachusetts - Boston Metro, United States
23 days ago
Massachusetts - Boston Metro, United States
23 days ago


SCHEDULE: 40 hours, Monday - Friday, 8:30 a.m. – 5:00 p.m., with occasional additional hours daily and on weekends as needed; Supports 24/7 programs. 


Reporting directly to the Director of Employee Relations, the Senior HR Generalist will support all employee relations work and service to Pine Street Inn staff.  While upholding the mission of respect and care to the Inn’s guests, tenants, trainees, and clients; the Senior HR Generalist is responsible to fulfill assignments and tasks so that programs/departments meet annual organization and program/department goals.




  • Associate’s Degree with Human Resources Professional Certification (SHRM-CP or PHR certification) or
  • Bachelors’ degree in human resources or a related field.


  • Minimum of three (3) years of employee relations experience; or equivalent combination of skills and experience
  • Minimum of five years in a progressive human resources function;
  • Strong planning and organizational skills; superior interpersonal, verbal and written communications skills
  • Demonstrated experience building strong partnerships with managers to deliver expert HR guidance
  • Demonstrated experience with employee relations matters, including corrective actions, performance management, coaching/training, and leaves of absence administration

Physical Abilities/Skills:

  • Ability to sit for long periods of time
  • Ability to access different building locations and program sites within Boston area
  • Requires routine stooping, bending, stretching and climbing stairs
  • Ability to consistently use a computer for email, word processing and spreadsheets; and other office equipment (fax, copier etc.)

Mental Abilities/Skills:

  • Highly developed organizational and communication skills, including strong written communication skills
  • Must have good judgement, and be able to handle sensitive or confidential information with discretion
  • Ability to facilitate, mediate or drive difficult conversations and decisions
  • Flexible, creative approach to problem-solving
  • Ability to display empathy and to reinforce professional boundaries during difficult/stressful conversations
  • Must be able to adapt to competing or changing priorities
  • Must be action oriented and take initiative to address difficult situations
  • Must be able to perform a wide variety of difficult tasks at the same time
  • Must be able to work with diverse constituencies in a stressful environment


  • Master’s degree in human resources or a related field
  • Experience working in an HR department supporting programs servicing homeless or individuals suffering from complex disabilities and facing significant barriers to housing
  • Successful experience supporting a human/social service, academic department or business unit

Essential Functions Include But Are Not Limited To:

Human Resources Acumen:

  • Work with colleagues in the HR department in support of agency and department goals.
  • In conjunction with HR colleagues, consistently identify, organize, promote and operationalize approved opportunities to advance or streamline HR process of operations.
  • Understand budget limitations and support an environment where decisions are made in accordance with such limitations.
  • Facilitate cooperative relationships with all PSI programs and departments. 
  • Always model behavior that is in support of PSI values and in compliance with PSI policies. 
  • Model discretion and professionalism for all PSI staff at all times.   
  • Provide visible, valuable participation in all Pine Street activities including but not limited to general staff meetings, department staff meetings, human resource events.

Employee Relations:

  • Oversee Time Off/Leave of Absence request and approval process
    • Provide information and guidance on time off and leave of absence policies to employees and supervisors.
    • Process employee leave of absence requests in accordance with the leave policies, ensuring that eligibility, medical certification, length of leave and return to work requirements are met.
    • Assist supervisors in processing termination of employment when maximum leave is exceeded.
    • Maintain accurate records of leaves, and produce and analyze regular reports to ensure a leave program, which is administered equitably and offers positive incentives to employees.
    • Update and improved leave of absence tracking mechanisms as needed
    • Coordinate communication with payroll, employees, and supervisors to ensure employees and supervisors are aware of deadlines, obligations, and other matters impacting employees’ leave and return to work
    • Monitor use of earned time and sick time and work with program and department administrators to ensure adherence with existing policies.
  • Employee Relations
    • Assist in addressing employee relations issues including complex and emotionally charged employee relations issues using expert judgement and guidance.  Duties will include, scheduling of meetings, notetaking during meetings, conducting further research or data collection including Dashboard, preparing final corrective action drafts and other employee relations documents.
    • Manage database for employee relations, making improvements as needed to ensure accurate and timely information.
    • Assist in conducting thorough, effective and objective investigations to conclusion.
    • Assist in coordinating activities to develop the affirmative action policies and the Affirmative Action Plan.
    • Produce EEO-1 reports.
    • Conduct Exit Interviews and oversee exit process for resigning employees. 
    • Analyze exit interview data and compile to work with the Director of Employee Relations to identify trends impacting the larger organization.
    • Ensure policies in the HR drive are consistently updated with the Employee Handbook; update ER related information on the Intranet as needed.
    • Assist with the process for employee grievances.
    • Manage the interface of the Cornerstone on Demand technology with the Paylocity technology.
    • Support the rollout of the performance management system through arranging and assisting with facilitation of training on system.
    • Generate and track reports and communications with supervisors and managers to ensure timely and appropriate use of Cornerstone on Demand technology in the provision of employee reviews.  Coordinate exceptions and system changes, and track exceptions in coordination with Director of Employee Relations.  
    • Serve as administrator of the PSI performance management system for assigned departments/programs.  Create and maintain communications with supervisors and managers on successful completion of employee performance evaluations.  Promote use of performance management technology throughout work with managers.
    • Support adherence to PSI human resources policies, PSI policies and regulatory compliance.
    • As assigned, mediate issues related to workplace disagreements and support program management with facilitation of difficult conversations with staff.
    • As needed, assist program management with development and implementation of personnel related program policies.
    • In conjunction with Director of Employee Relations, coordinate activities to enhance employee engagement.

Other Human Resources Functions:

  • Facilitate employee orientation with other HR staff as assigned.
  • Respond to HR requests related to unemployment claims, manage UTCA portal.  
  • Act as the liaison for staff training and development opportunities.  Provide information and guidance to training department staff on training and staff development needs at assigned programs and departments.  Provide guidance and advocacy for training opportunities for staff.  
  • Administration of employment/volunteer background check and CORI Processing, as needed for coverage.
  • Review personnel requisitions for consistency across programs/departments and job families.
  • Coordinate language translation resources for related documents and meetings as required by program/departments.
  • Participate in various HR programs including orientations, benefits meetings and fairs, performance management meetings and trainings.
  • In absence of other HR staff, support continued operations of benefits, and recruiting efforts.  Participate in cross-training opportunities with other HR team members in order to provide backup and support as requests.

Other Duties:

  • Assist with planning employee events as needed.  Actively serve on committee or other agency teams in a positive and productive manner.
  • Assist Director of Employee Relations and Vice President, Human Capital with various projects as needed.
  • Performs other related duties as assigned by the Director of Employee Relations, Vice President, Human Capital or President and Executive Director.

Job Information

  • Job ID: 63100653
  • Location:
    Massachusetts - Boston Metro, United States
  • Position Title: Senior Human Resources Generalist Employee Relations and Leaves of Absence
  • Company Name For Job: PINE STREET INN
  • Industry: Housing and homelessness
  • Job Function: Cooks/Drivers/Maintenance
  • Job Type: Full-Time
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 3-5 Years
  • Salary: $65,000.00 - $75,000.00 (Yearly Salary)
Services (non-profit)
Boston , MA , US

Everyone deserves a place to call home. That's why Pine Street Inn provides a comprehensive range of services, including permanent supportive housing, job training and placement, emergency shelter and street outreach to more than 1,600 homeless men and women each day. Founded in 1969, Pine Street is the largest resource for homeless men and women in New England. Pine Street Inn is a not-for-profit organization committed to men and women in need of shelter, sustenance, and the basic moral and material supports necessary t...

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